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Visiting a Access Canberra Service Centre? Consider using one of these services to make your day a little easier.
Connecting with Access Canberra is easier than ever.
Most services can be done online but if you need to visit in person, there are a few ways to help you get your life admin done quicker and easier.
Wait times
Did you know that you can check Access Canberra Service Centre wait times online?
Mondays, Fridays and lunchtimes (between 12pm – 1.30pm) tend to be our busiest periods.
If you’re in a rush, it’s a good idea to plan ahead and visit one or our centres outside these peak periods.
Parking options, including the closest accessible parking are also available online to help make your visit as easy as possible.
Bookable appointments at Dickson
If you want to plan your visit to a Service Centre in advance, make an appointment at the Dickson Specialised Service Centre.
Located at 480 Northbourne Avenue (next to the Dickson Interchange) the Dickson Specialised Service Centre is open for appointments only.
Virtual queuing
At busier times, you may be able to join a virtual queue by scanning a QR code when you arrive at a Service Centre.
By doing this, you don’t have to wait at the Service Centre. You can go grab a coffee or tick off something else on your to-do list.
All Access Canberra Service Centres are conveniently located in town centres, meaning there’s plenty of nearby options to keep you occupied whilst you wait.
You’ll receive a text message when it’s time to re-join the physical queue.
Languages on name badges
Access Canberra has a diverse team working at their Service Centres. Across the five locations, more than nine languages are spoken.
Team members who speak a language other than English will have the languages they speak listed on their name badges.
If you speak a language listed on a team member’s name badge, please feel free to chat with them in that language.
Next time you need to visit an Access Canberra Service Centre, consider using one of these services to make your day a little easier.
Remember, you can do most transactions online. It’s quick and available 24/7.
If you’d rather speak with someone over the phone, give Access Canberra a call on 13 22 81. The call centre operates Monday to Friday 8am – 6pm, and 9am – 5pm on weekends and public holidays.
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